Have an issue that needs to be resolved? Be sure to check the Zalora frequently asked questions (FAQ) page for support. Find out about the Zalora return policy, instructions on making a return or exchange, what to do if an item is out of stock, refund details, order issues, concerns on purchases, deliveries, account issues, and so much more. Still no solution? You can also get in touch with a customer care associate by email, live chat, and phone. To check out the frequently asked questions page, visit Zalora, choose your region, and scroll down to the bottom of the page where it reads “FAQs and Contact."