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Frequently Asked Questions

CNN Coupons makes it easy for people like you to save while shopping at your favorite retailers online. We search high and low to find amazing deals and opportunities to save you money. What does this mean? You can shop more and spend less money and time looking for deals. Whether you’re looking for seasonal sales, sitewide deals, or a coupon for a particular item, you can find the savings you need on CNN Coupons. Browse the pages of hundreds of retailers, including Pizza Hut, Etsy, Grubhub, Wayfair, Dick’s Sporting Goods, DSW, StubHub, Chewy, and so many more. We test our coupons every day to make sure they work, and you get the savings you need.

Coupon Codes

A coupon code is a special offer that retailers use to discount their items. Basically, retailers use them as incentives to get you to shop with them. There are a lot of different terms for coupon code, including coupon, promo code, promotion code, and discount code. No matter what they’re called, you can redeem them for savings. The most popular coupon codes are those that give you a discount on everything on the site or give you free shipping.

It’s simple to find a coupon to save money on exactly what you’re looking for. When you visit CNN Coupons, there’s a white box toward the top of the page that says, “Start searching now.” Type the name of the retailer in the box, and select the correct one from the options that appear. Click the name of the store, and you’ll be taken to that page. You’ll find all the latest coupons and most popular deals.

We work closely with retailers and affiliate networks to source the latest deals, discounts and promo codes. Our expert team and global partners search around the clock to find and share the best online offers with you.

Using a discount code is easy! First, click on the voucher with the discount you want to use. When the deal pops up, click “Copy code.” Next, visit the retailer’s website by clicking “Go to store,” which you’ll see right below the code box. Then, go shopping! Add the items you want to buy to the shopping cart. When you’re ready to check out, paste the discount code in the appropriate place, follow the instructions for the retailer, and you’re all set!

If the code does not take effect at this point, ensure that your code is correct and has not expired before proceeding to the payment section. As your discount may not have applied and it cannot be applied retroactively by the retailer if it did not work before the order is placed. The discount code should always be entered before the payment section is completed.

We search the internet for the best deals and codes, so you can save money on your purchase. The best part is, everything is completely free! You never have to pay to use CNN Coupons. That leaves you with all your hard-earned cash, so you can enjoy shopping and saving.

The amount of time that coupon codes work varies by retailer. Coupon codes may be valid anywhere from one day to one month or longer. You can see the expiration date on all our coupon codes right on the coupon itself. Keep in mind, however, that a retailer can extend or expire a coupon code at any time.

If you’re trying to find the best deals on a specific category of products, like tires or toys, just click on the “Category” link in the menu at the top of the homepage. You’ll be directed to a simple-to-use page full of savings on various categories, from computers to books.

Sharing is caring, and you can share amazing coupon finds with other online shoppers! Visit your favorite retailer’s page on CNN Coupons. Scroll toward the bottom, and look for the “Submit a Code’’box on the right side of the page. Click on the “Submit” button, and you will be taken to another page where you can fill out all the important information to share your coupon.

There are a few reasons why your promo code may not be working. First, your order total may not have met the minimum spend requirement. Make sure your order meets all the conditions necessary to receive the discount when you’re ready to check out.

Another reason your promo code may not be working is because it has expired. If this is the case, the retailer will often let you know that the code in question is no longer valid. At CNN Coupons, we test all our codes to make sure they’re working promo codes. However, sometimes codes expire unexpectedly. 

Finally, if your promo code is not working, it may be case-sensitive and wasn’t entered correctly. Make sure to copy the promo code from this site, so you can take advantage of saving.

An exclusive code is one that you’ll only find on CNN Coupons. We work closely with retailers to provide you with great deals you’ll only find here, so you won’t find CNN Coupons exclusive codes on other pages. You can easily spot exclusive codes by looking for things marked “exclusive.”

We welcome feedback! When you click on a specific voucher, a pop-up window will appear. Look toward the bottom for the question, “Did it work?” Then, you can click on the thumbs up or thumbs down icon to let us know.

While we're happy to share our couponing spoils with you, problems with specific coupon codes need to be handled by the retailer. Often, there will be a "Contact us" option on a retailer's homepage where you can reach out for assistance. at the top of the homepage.

Each retailer has its own rules for how often you can use a discount code. Sometimes, you can use a sitewide code on more than one order. Other times, the discount codes are for one-time use. If we can, we include information about restrictions on each voucher, so you’ll know the details about the deal.

The amount of money you can save with a particular promo code varies depending on the offer you use. With a promo code, you can save a specific dollar amount or percentage. You might also get free shipping or a free item. Your savings will be reflected in your order total when you check out.


Yes! And it's the best way to hear about popular sales and trending discount codes. Toward the bottom of the CNN Coupons homepage, there’s a sign-up box for the newsletter. Look for, “Don’t Miss Your Chance to Save,” complete the information, and wait for the best deals and discounts to arrive in your inbox.


At CNN Coupons, we offer free e-gift cards when you place an order from select retailers and stores. First, register with a valid email address. Then, make a purchase with a participating retailer, making sure to meet the specific terms and conditions. You can find the terms and conditions for each reward below the title of the offer.

The following terms and conditions apply to all rewards on CNN Coupons:

1. To receive an e-gift card, the shopping cart total must meet the minimum spend requirements before tax has been added

2. Other cash-back offers and promo codes that are not promoted on coupons.cnn.com cannot be used with this offer

3. You must complete a purchase via coupons.cnn.com or use the link provided in order to be eligible for this offer

4. The e-gift card offer is not valid if you leave CNN Coupons to visit other websites before completing your online purchase

5. Phone transactions are not valid for rewards

6. Transactions that have been completed via an advertiser’s app are not eligible for rewards

7. All orders must be completed during the promotional period

8. If an order is canceled or returned, the transaction will be considered invalid, and an e-gift card will not be issued

9. You will be notified of any status change via the email address used to register with coupons.cnn.com

10. Only one e-gift card will be issued per person with a valid transaction

11. All transactions must be completed in US dollars (USD)

12. The retailer must verify each transaction, which can take up to 90 days. For travel and/or experiences, verification can take up to 120 days after the travel and/or experience has been completed. Verification is done at the retailer’s absolute discretion

13. You will have 90 days to click on the e-gift card link and can use it whenever you choose  

To register for your reward, first click on the offer. Next, add a valid email address to the reward registration form. Then, complete your purchase. You can also click “Get Reward” on the registration email. This will ensure your transaction is complete.

Once you have registered and completed your purchase, the cash-back reward process will begin. Keep in mind, you might receive several emails with information regarding your rewards registration and the status of your reward. For example, you might receive:

1. Confirmation of your registration for cash-back rewards

2. Verification when you have successfully completed a qualifying purchase

3. The e-gift card directly in your inbox

Make sure to check your spam folder, so you don’t miss any important emails or messages about the cash-back reward. You will have 90 days to click the link for the e-gift card in order to activate it, as it will expire after that time. Once the link for the gift card has expired, it can’t be reactivated.

Occasionally, transactions are not accurately recorded. There are a number of reasons this could happen:

1. "Get Reward" was not clicked when you received the confirmation email, which is necessary to complete the transaction

2. You clicked out of the retailer’s website and onto another website before completing your purchase

3. Cookies aren’t enabled

4. You have an active ad blocker in your browser

5. Another coupon or promo was applied

6. A different email address was used

Excited to use your reward? Sometimes, it can take between one and four months from the date of purchase to receive a reward. However, this can change depending on the offer type, advertiser, and cancelation policy. You can always email us at CNN Coupons if it takes longer to receive. Below are some examples of previous wait times:

1. Travel (e.g. Booking.com, Viator): Depends on date of travel and cancelation policy

2. Retail (e.g. Asics, Nike): 30+ business days

3. Utility (e.g. Dell, TracFone): 60-120+ business days

You will receive cash-back rewards through e-gift cards. Ready to use it? All you have to do is copy and paste the e-gift card number in the appropriate field when you’re ready to check out.

If you have an e-gift card for Amazon, just follow the steps below:

 1. Visit the “My Account” page on Amazon’s website

 2. Under “Payments,” select “Manage Gift Card Balance”

 3. Select “Redeem Another Gift Card,” and click “Apply to Your Balance” after you claim your code

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