Order the wrong edition or wrong subject? Don’t worry about placing an incorrect order at VitalSource. Sometimes it can be impossible to return an online textbook. Not at VitalSorce. If you aren’t satisfied, you can return most orders within 14 days of purchase. When you make a return, be aware of the following:
- The eTextbook must be returned with less than 20% viewed or printed
- You can’t use a VitalSource coupon code on your order
- You cannot make more than 3 returns within 90 days
- You cannot attempt to return the same eTextbook more than once
Go online to find additional exceptions on returns, depending on the publisher and courseware. How do you get started making a return? Simply:
- Sign into your account through the Account Center
- Select the item you wish to return from your recent purchases
- Click Request Refund on the item, confirm the reason, and select Refund
- Wait 5 to 7 days to receive your full refund
Don’t pay for the wrong eTextbook. Follow the easy instructions to make a return and get your refund.