When you make a booking with Get Your Guide, all the relevant information you need can be found on your voucher including details on cancellation deadlines. Depending on the type of activity you booked, you’ll be eligible for a:
- Partial refund
- Full refund
- No refund
Once you’ve reviewed your specific cancellation policy, you can cancel your reservation by:
- Going online and click the Cancel Booking link on the Support page
- Enter your booking number and pin
- Click Submit
In the event that the local tour guide canceled on you, get into contact with Get Your Guide and customer service will correct the issue and receive a full refund. Don’t pay for a tour you didn’t go on. In either case, you’ll receive a cancellation confirmation via email. You can also view your confirmation through the app on the Bookings page under History. Check the details on your Get Your Guide discount code if you used a special offer on the booking you wish to cancel.