If you change your mind about any Willow Pump product, you can always return your order for a full refund within 90 days of when your child was born or when you made your purchase. Keep in mind that, for health reasons, returned products must be unopened, unused, and in the original packaging. In order to get started on your return, simply:
- Request a refund by emailing the customer care team
- Make sure to have your order number, date, and reason for requesting a refund
- Ship your package back to the address you received from customer care once your return is approved
- Include your RMA number on the outside of your return package
- Allow 3 to 5 days for your refund to be processed
Be careful when placing your order as return shipping costs will be your responsibility.