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Here’s everything you need to know about returns on both non-prescription items and your prescriptions. Most non-prescription items can be returned to any CVS Pharmacy location within 60 days as long as the merchandise is unopened and in new condition. For easy and fast returns, please include your receipt and/or packing slip, the credit card you used, and valid photo identification. You can also return via mail within 60 days as well. Before making your online return, please call customer care.

If you need to make a return on a prescription or have an issue with a prescription, you will also need to call customer care. Please note: prescriptions ordered online cannot be returned by mail. To see more details concerning returns, visit CVS Pharmacy online and scroll down to the bottom of the page where it reads “Return Policy.”