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There’s no point in a comfy shoe if it doesn’t fit. The Walking Company makes it easy to return shoes that aren’t totally right. As long as your item is unworn and returned within 30 days, you will be eligible for a full refund. To return shoes in person, simply:

Package your shoes in the original box with the receipt and packing slip
Bring the item with your ID and the credit card used to make the original purchase to a store nearest you
Your refund will be credited back to you

If you wish to send in your return by mail, call customer service, or follow the return instructions that are enclosed with your order. Lost the receipt? If the item is unworn, you can still receive store credit or exchange within 30 days.

Shop knowing you are getting the best price possible at The Walking Company with their best price guarantee. If you find the same pair of shoes offered at a lower price within 15 days of your purchase, The Walking Company will match the price or give you up to triple the amount difference in store credit.

As long as you purchased your shoes at a regular price and found the same pair at an authorized U.S. retailer, you are eligible for a price match or store credit. How does it work? Simply:

1. Print, photograph, or fax an online or hard copy of the advertised item
2. Bring the advertisement along with the receipt of your original purchase and your contact information in stores
3. Or call customer service to request a price match
4. Mail your receipt with a completed We Guarantee Claim form along with your contact information
5. Receive a Price Match credit card in the mail for 3 times the difference up to $100 valid for up to 6 months after receipt

This is a way to save without looking for a coupon. Always get the best price with this guarantee.