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Your peace of mind is just as important as your health. That’s why you should invest in a Bowflex protection plan. Protection plans can be purchased at checkout when you are buying your new machine. If you already have a machine and want to get started on a plan, simply give Bowflex customer service a call and they will get you all set up. Depending on your machine/equipment, protection plans will range from $39-$299. For a full round-up of the plans available for each machine, visit Bowflex and scroll down to the bottom of the page where it reads “Protection Plan.”

Your satisfaction is important at Bowflex and that’s why the company has a 100% satisfaction guarantee. If you’re unhappy with your purchase, simply call customer service within six weeks of the delivery date. If you purchased a machine in-store, please refer to the retail store’s return policy.

In order to qualify for a return, you must have the following:

1. You’ll need to receive an RMA number from Nautilus, the manufacturer that sells Bowflex machines
2. The product(s) must be returned within the appropriate time frame
3. Merchandise must be returned undamaged and in the original packaging
4. In addition, the product must have all original accessories and equipment included

Please note: refunds do not include shipping, handling, or assembly fees.

Need some help? Customer service is there for you! First, take a look at the frequently asked questions (FAQ) page to see if your answer can be found there. You’ll find topics covering general equipment inquiries, payment options, financing, assembling your machine, nutrition recommendations, and more. Still not finding your solution? Customer service is available via live chat, email, Facebook, and phone. One way or another, your question will be answered.