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Smart shoppers choose The GLD Shop for authentic, high quality jewelry trusted by celebrities across the country. Beyond the incredible designs and range of styles, quality and your satisfaction are the first priorities when it comes to anything offered at The GLD Shop. That’s why the solid gold pieces offered at The GLD Shop are covered under a lifetime warranty. What does this warranty include? Coverage includes:

1. Purchases of Gold Plated, Vermeil, and Solid Gold merchandise
2. Defects in materials, manufacturing, and workmanship
3. Fading, damages, and breaks
4. Lifetime use of the product

When you make a warranty claim, you are eligible for:

1. Repairs using refurbished and replacement parts
2. Full replacement of the product or of an equivalent product with equal value
3. Full refund of the product or damaged part of the product

Email the support team if you wish to make a claim and get your warranty. Also, keep in mind that you can’t use The GLD Shop coupons that offer over 20% off on Solid Gold products. The GLD Shop takes pride in the amount of care that goes into their products. Make sure you look after your gold pieces as the warranty does not cover theft or loss of these valuable products.

A new piece of jewelry can completely change your look for better or for worse. If you aren’t totally happy with your new piece, you can return it to The GLD Shop up to 14 days after it has been delivered. To get started making a return, simply:

1. Contact customer service via the phone number or email provided online
2. Obtain a Return Authorization Form
3. Follow the instructions to send back your product(s) and receive a refund

You can also return apparel as long as it is unworn with tags still attached up to 14 days after receipt. Be extra careful when making a custom order or purchasing a Solid Gold product as these customized pieces are not eligible for return. You can however, get your Solid Gold product repaired at a small cost of $99. Customized necklaces are still guaranteed under a lifetime warranty and you are able to get a one-time repair service of the piece completely free of charge.