Superdry has a great returns policy. You have up to 28 days to return your item for a refund or to exchange it for another item. As long as the item is in original condition, and accompanied with a receipt or an invoice, you can return it – even if you don’t have the original tags or a Superdry discount code.
The only exceptions to this policy, for hygienic reasons, are:
- Underwear
- Swimwear
- Cosmetics
Going to a Superdry location near you is usually the best option for returning an online order. If there is a Superdry location in your area, simply bring in your item with the invoice, and you’ll get a full refund as long as you return it within 28 days.
You can also return items by mail. However, these items must be returned to the UK, and you are responsible for paying return shipping. Just fill out the return form that came with your order, or print out a new one from the Superdry website. Then, package your items up and send them to Superdry, using the package carrier of your choice.