Not satisfied with your sleep experience? If you think your new Purple mattress is to blame, don’t stress. You can return your mattress up to 100 days after purchase. It takes time to get used to a new mattress, so you can’t make a return until after the first 21 days. After that, here's how you can exchange or return:
- Contact customer service by phone to request a return
- Wait for approval
- Follow instructions provided by the service team
- Receive a full refund or make an exchange for a mattress more to your liking
This policy doesn't apply only to mattresses. You can also return pillows, bedding, pet beds, and other items. So your satisfaction is always guaranteed at Purple.