Not completely satisfied with your latest order? WIth the Customer Satisfaction Guarantee, you’re covered. If there is any item that you’re not happy with, Ornament Shop will replace it or refund you the purchase price.
Plus, if you receive an item that was broken or has a misspelled word that was the fault of Ornament Shop, the customer service team will replace it as long as it is in stock. However, if the item is sold out, the team will make sure to help you find a satisfactory replacement item.
If there is an issue with the item, make sure to tell the customer service team within 10 days from when the item was delivered.
Before you send your item back to Ornament Shop, check out the Customer Satisfaction Guarantee on the Customer Service page to make sure that your item or situation qualifies for a replacement or refund.