Unsatisfied with your OnePlus order? If you decide to return your smartphone back to OnePlus, you can receive a partial refund on your purchase.
When you return your smartphone, the OnePlus team will inspect your device at one of its service centers to determine the state of the item and the total refund you will receive.
If you return an item that is non-defective, opened, and returned within the policy period, you will receive a refund of 85% of the purchase price.
You may also receive a refund of 50% of the purchase price if the items are non-defective, unopened, but returned after the policy period. OnePlus won’t pay for shipping and handling when you return your item.
If you have a device that you would like to return, contact Customer Service. They will instruct you to submit a return ticket available on the Support page.