If you’re not fully satisfied with your Elegoo 3D printer, or you think that you may have chosen the wrong model for your specific needs, they’ve got you covered. You can return your order for a full refund within 14 days, or exchange it for a different model within 30 days. To qualify for either a return or exchange, your item must be in original, unused condition, and complete with all packaging, tags, and labels.
All included accessories and bundled products, if applicable, must also be returned. You also will have to cover the cost of return shipping. To get started, you’ll need to send an email to the Elegoo customer support team. They’ll approve your return and send you the return shipping instructions you need.