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If you need to return any of the items that you ordered for any reason, you’ll be able to receive a replacement or refund within 2 years from when you purchased your items.

No matter whether you applied a coupon code to your purchase or not, you’ll still be eligible for a return as long as your items meet the qualifications.

In order for your items to qualify for a return, any ink cartridges and toners must be at least 70% full and all media products have to be unopened and in the original packaging.

Once you send your items back to the 123inkjets team, they will be evaluated and you’ll receive your refund or replacement item if they meet the standards of the Two-Year Product Guarantee.

Ready to send your items back to 123inkjets? Returning the items that didn’t suit your needs couldn’t be easier. If you have any problem with the items that were sent to you, contact the customer service team to get the return process started.

When you contact the support team within the first year of the Two-Year Product Guarantee, you’ll get all of the information that you’ll need to start the return process, send your items back, and get a refund or replacement.

You can expect to receive a refund on your items back to your original method of payment within 7 to 15 business days from when the 123inkjets team receives your items. You may also get store credit instead of a refund that you will be able to use on future purchases.