Bought a Portal for someone who already has one? Or unhappy with your Portal purchase for any other reason? It’s easy to return products to Portal for a full refund up to 30 days after purchase. Keep in mind the following when making a return:
- Make sure you return the product in the original packaging.
- Include all parts of the device in the package making sure nothing is damaged.
- Contact customer care as soon as you wish to make your return.
- Obtain a return shipping label from the support team.
See the complete return instructions on the support section. Keep in mind that if you return any of the items damaged, you may be subject to a restocking fee, or part of your refund will be subtracted. Be careful when shopping for items listed as final sale, as these items cannot be returned for any reason.