- The product you ordered was damaged when it arrived
- The product was faulty
- You received an item that you didn’t order
In all of these situations you should be eligible to return the item or items for free, depending on some terms and conditions. The first thing you need to do is call the Beauty Expert customer service, then tell them your order number and the details of the problem. After talking to them, follow their directions. They will usually ask you to re-package the goods securely and send them back, which completes the returns process. If you paid with a bank card, you will receive the refund directly into you account with no extra hassle or paperwork required. Beauty Expert customer service will be there to help you every step of the way.